Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's p

[lluczyns]

Activated new # - can't receive calls/text. Calls are forwarded to a completely different person's phone. 

[lluczyns]

Can't login as it's asking me to verify EverID, but the phoe isn't receiving texts nor incoming calls. Only outgoing calls work. Calling the number connects to some woman's voicemail. 

[BKNS27]

@lluczyns 

It depends on how busy they are (1/2 to 4 hours)Their hours hours are 9:00am to 10:00pm EST. Keep your eyes on the bell icon for them to reply then go your avatar>Message.

[lluczyns]

How long does it take them? I submitted a ticket s couple hours ago with no response

[BKNS27 · Accepted solution]

@lluczyns 

That is strange because new numbers are put on pause before it is assigned for members that pick the number.

Contact a CS_Agent on Chatbot and type in Submit a Ticket for them to investigate the issue.

Or login to your account and go to Account tab>Change Phone Number.