@jhanvipatel wrote:
Hi, I just started my secondary number subscription but unable to activate via eSIM and I tried getting physical sim, incase eSIM does not work, but I cannot go back to change to physical sim from eSIM in my account.
If you prefer to use a physical SIM card but chose to do an eSIM, you need to create a ticket for a CS Agent to change that option for you.
The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
