Activate a new sim card with mobile number

[Gabriel2]

Hi, I have activated my account but my sim card did not register.  How do I program my cell number to the new sim card? 

[srlawren]

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@Gabriel2 wrote:

Hi, I have activated my account but my sim card did not register.  How do I program my cell number to the new sim card? 

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@Gabriel2 what happens when you put the Public Mobile SIM card in to the phone?  

What is your phone's brand and model? Please be as specific as possible here, since some phones have several sub-models.  

Is your phone definitely carrier unlocked?

[specialK]

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@Gabriel2 wrote:

Yes I am able to log inro my account and see the plans I selected

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sorry, but I don't understand your issue. if you put your sim card in your phone and try making a call, does it work? if you go here, does it show your sim card?

[Gabriel2]

Yes I am able to log inro my account and see the plans I selected

[will13am]

@Gabriel2, can you please provide extra information.  Are you able to login to the account that you just activated and see an active account with the plan features you selected during activation?  If not, then you may have encountered activation problems.  You can try the process again.  If you have problems with redoing the activation, contact the moderator team for further assistance.  The moderator team can be reached via private message using this link.  Refer to the following knowledge base link for information on contacting the moderator team.