Activate SIM and port phone number

[Exilebay]

Activated my new PublicMobile SIM card today, and requested to have my current cell phone number ported to PublicMobile (PM) as well. Just got a text from PM that told me I still had to activate the account and that I needed to click "Contact us" on the publicmobile.ca website. I could not find "Contact us" anywhere on the website. Now what do I do?

[Exilebay]

Thanks everyone for your input. This is not as easy a process as we first thought, a bit complicated actually, and not sure it has worked yet.

[Exilebay]

Thanks, didn't realize I had to be logged in to the community to send a message, took an hour to figure that out too.

[cavemantoronto]

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@Exilebay wrote:

Activated my new PublicMobile SIM card today, and requested to have my current cell phone number ported to PublicMobile (PM) as well. Just got a text from PM that told me I still had to activate the account and that I needed to click "Contact us" on the publicmobile.ca website. I could not find "Contact us" anywhere on the website. Now what do I do?

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This means failed port. Failed port cannot be fixed yourself.  Get the info about your old company account and give that to the moderators.  

[cathy121]

im having troble with my cell i got a new cell my dog droped it in the tolet  i been trying to get it to work i can call or use it  i dont known how to take the talk off 

[Freebody]

I'm not sure if this will help you but it worked for me so it's worth a try. I just restarted my phone and it worked.

Hope that helps

[acmethod]

If you’d like to port the number with the help of the moderators. Here’s the instructions I received:

In order for Public Mobile to protect the privacy of our customers, can I kindly ask you to access the authentication link ( click here ), follow one of the options and get back to me once you've completed it ?

Alternatively, if the link is not a viable option, can you provide me with your Public Mobile phone number and 4-digit PIN code?

Since we are going to port your Koodo number, can I also have that number alongside with the Koodo account number or PIN code ?

In order for me to submit the request, I will also need an alternate contact number and a confirmation that the line with Koodo is active and in good standing at the moment!

[acmethod]

I just went through this process. Now that you’re activated, use the “transfer wireless” option on the “change number” page. There’s a link in my profile box on the main pair when you log into your account.

[Alex888 · Accepted solution]

@ExilebayYou can send a private message to a moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

They may take between a few hours and 2 days to respond.