Account

[hobbie]

I already have an existing account and phone number but am unable to access it and need to get this figured out easily or will have to switch to another provider 

[Sansan]

@hobbieSubmit a ticket through the orange envelope looking tab at the lower right of your screen to get answers. Type your request and choose the options that applies to you.

[hairbag1]

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@hobbie wrote:

I am on auto payment but expiry ended,it says I a, paid up until end of month but not getting any texts or phone calls

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huh ?

added..

where are you located ? Could be a local network outage.

https://www.telus.com/en/ab/outages

[hobbie]

I am on auto payment but expiry ended,it says I a, paid up until end of month but not getting any texts or phone calls

[hairbag1]

@hobbie 

did you create the required Eversafe credentials ? If you're getting close to renewal time, you can get payment vouchers at 7/11 , London Drugs or Shell gas even...then dial 611 to add them to your account for renewal.