Account

[Sherry7]

I hav a account but they hav the wrong email address n now I need to change credit card number cause mine was stolen so how do I get to my account

[esjliv · Accepted solution]

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@Sherry7 wrote:

I hav a account but they hav the wrong email address n now I need to change credit card number cause mine was stolen so how do I get to my account

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@Sherry7  was a Self Serve account ever created?

If not, create one with the wrong email. See if you can manage to log into Self Serve that way.

Then change your credit card, by going to the PAYMENT tab, and see the bottom, left corner of the page to update/change the info.

In order to have the email changed to your Self Serve account, only Customer Support agents can do that for you. So you will need to submit a ticket to them to have this completed.

[Anonymous]

@Sherry7 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck.

[Anonymous]

 @Sherry7 : If you know what the wrong email is then you can still log in. It's just a login ID. Of course you'd also need to know your password.

[Triguy]

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.