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Cheekymonkey
Great Neighbour / Super Voisin

When I trying logging into my account it brings me to a page that says welcome back let's finish setting up your account.  I have had this number for over two years yet this keeps coming up so I can't log in .. how do I log in?  Please and thank you

2 REPLIES 2

Ali420
Good Citizen / Bon Citoyen

If you remeber ur email use that and forgot password, give it a few hours sometimes the website just trips out. Best to use app too it has improved alot!

softech
Oracle
Oracle

@Cheekymonkey 

 The error indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by submitting ticket.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket):
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre