Hello:
I am traveling in the US. My current plan is set up for autopay. 10 days ago I purchase a US roaming package. I attempted to renew tha package yesterday. I thought I had. Today my phone stopped working. I called 611 and attempted to add additional services, but I was informed that my account had been suspended. I now have $80 in credit on the account after unsuccessfully trying add the US roaming package again. My payment history shows that my account has been paid on a regular basis. The webpage prompts me to reactivate my account with an addititional payment, but I already have an $80 credit on my account and a $0 balance. What does it take to get my account reactivated?
