Account suspended even though plan charged

[DuongVu]

My December plan was charged on Dec 13, 2020 but my account was suspended due a plan expired on Dec 14.

Here are the screenshots of my transaction history and the account suspend notification.

Thanks for any help!

[Jb456]

@DuongVu  seems like during renewal the system encountered an issue.

Does your service work? Or is it completely not working?

If not working.. you can try adding $1 to your account to see if it kicks the system into finalizing your plan. If not contact moderator's.

  

Or private message at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS · Accepted solution]

Hi @DuongVu 

Just to be clear, you have NO cellular service?   If so, that doesn't appear correct and it seems Public Mobile needs to get this rectified for you.

Check your payment card to ensure the payment DID charge to the payment card.   If it did, you should contact the moderators as follows.

To contact a moderator, there are 2 methods:

1. Use the ticketing system for a faster response time. Click on the bubble in the lower right and request moderator assistance, then select account-related issue, then select you need a human now.  Follow the prompts to submit a ticket.
2. Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.