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Account sign in problem

TLGuan
Good Citizen / Bon Citoyen

I was asked to send SMS again and again even I entered the right 6 digits. I have the correct verify code and passwords but I can not sign in my account. How to solve the issue? Thank you.

2 REPLIES 2

TLGuan
Good Citizen / Bon Citoyen

Thank you. It's automatically to sign in after entered the digits

softech
Mayor / Maire

@TLGuan   try using Incognito mode to login

 

Also, after the enter the 6 digits, wait for 5 seconds and do not click anything, it might login autoamtically

 

If that still not working, then PM supports are your friends and they will sort it out for you.  Please open ticket with them:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there