Account log out for self serve

[Chile]

Hi. 

I keep getting account logged out when signing in. I tried reset the password and still get the same message.   Any suggestions?

Regards,

[esjliv]

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@koronade wrote:

Same problem. Very difficult to know what to do

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Hello @koronade 

Have you tried the Forgot your Password option?

If still issues ask Moderators to help:

1 - Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Moderators) by clicking on the bottom, right chat bubble.
OR
2 - Private message the moderators here (slower method): https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@koronade  which browser did you use?

did you try a second browser?

did you try to use your phone to logon?

[koronade]

Same problem. Very difficult to know what to do

[esjliv]

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@Chile wrote:

Hi. 

I keep getting account logged out when signing in. I tried reset the password and still get the same message.   Any suggestions?

Regards,

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@Chile 

If you had too many failed attempts, wait one hour before you try again.

When you do try, open a tab in incognito mode and access your Self Serve that way.

[Anonymous]

you can try it for a different Browser
and clear cache and cookies for any Browser,

and if you use a home internet please do one thing take it your power internet for about a minute and put it back, Restart your device is will help,

open your browser on your computer and do update check, 

[softech]

sound like a browser issue more than system.   Also I logged on ok today without issue multiple times.

did you try clearing the cache?  trying different browsers (Chrome/Firefox/Edge...)  ?

[computergeek541]

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@Chile wrote:

I keep getting account logged out when signing in. I tried reset the password and still get the same message.   Any suggestions?

I have seen strange things likw this after logging in that sometimes can bw fixed without needing to log in again.  Try refreshing the page. On a PC computer system, this can be done by pressing F5.