Account log in issues

[AdelCM]

I have an avtive Public mobile number. When I sign into my account it says that I have not completed my activation and wants me to pick a plan. I am looking to get my account number and pin. I was working on transferring my phone out. Can help would be very much appreciated. 

Adele

[softech]

@AdelCM 

The error indicates that the Eversafe login system is unable to locate your My Account from your email login.  But no worries, it is an easy fix for PM support, you will just need to engage them by direct message.  Please private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there