Account locked.

[fbriere]

Like the tittle say, I was trying to reset my password then my account got locked.

It seem to be the place to ask for this, so.

Issue: can't reset my password, account is locked.

Best regards.

[esjliv]

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@fbriere wrote:

Like the tittle say, I was trying to reset my password then my account got locked.

It seem to be the place to ask for this, so.

Issue: can't reset my password, account is locked.

Best regards.

---

@fbriere ,

Suggestions are usually:

• clear your browser's cache
• try a different browser
• open a tab in incognito mode
• try the Forget your password option
• try again in 1 hour

But, yes, as @hTideGnow there is some maintenance happening, so maybe keep revisiting to try today.

https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation

[hTideGnow]

@fbriere  might be too late to try tonight , PM has site maintenance tonight

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-From-April-18-2021-0...

[hTideGnow · Accepted solution]

You need to wait an hour  before trying  again.

If still fail, you will have to check with Mod:

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437