Account locked

[Priest1]

My phone was stolen 6 days ago. I was told to get a new phone and a new SIM card. Which I did. I came back to login and activate on my account. I mistyped my password and my account has been locked since. I waited more than 3 hours to try again, and still getting the same message account locked try again in 3 hrs. I tried to change the password and each time account locked message came up

i users different browsers , computers, tablets to login still getting account blocked message.

I have no phone . I contacted a customer support agent for help. Each time to no avail.

now I cannot login to my account. Please help. Thanks

[Priest1]

Thank you

[Priest1]

Thanks

[maple_leaf]

Hello @Priest1 , Apart from contacting a Customer Support Agent, I've added some links below that may help you with your EverSafe ID, online account access, and Lost/Stolen phone FAQs:

EverSafe ID FAQs:
https://www.publicmobile.ca/en/on/get-help/articles/eversafe-faqs
Changing EverSafe ID Information (Name, Number, Email):
https://www.publicmobile.ca/en/bc/get-help/articles/changing-name-in-eversafe

Lost or Stolen Phone:
https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

Hope this helps.

[Priest1]

Thank you. I just sent a message to CS

[Priest1]

I will try and hopefully they would be able to help unlocked my account.

i did use not the app, only computers and laptops

thank you

[Handy1]

@Priest1  Please submit ticket with support  to help SIM card swap the number for you and re gain access 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437