Account issues - former/possibly returning customer

[JonathonJackson]

Hi, I made the switch from Public Mobile to another provider a few months ago. However, I am still being charged by Public Mobile, which makes me think my new provider did not process my cancellation properly.

But when I log into my Public Mobile account, it prompts me to complete my activation as if I were a new customer, so I can't actually see the status of my account, ie. what my rate plan is, or anything else. I would like to know if I still have a valid account and, if so, what's on it.

I would like to return to Public Mobile as an active customer - I still have my SIM card - and I am wondering if I could get a credit for the months I have paid for without actually having used the service.

If I cannot get a credit, how would I go about cancelling my account so that I am not charged going forward?

[TheSterlinger]

Hi,

Once you port out to another provider,  your Public Mobile account is supposed to be closed, and you don't have access to the portal and account information. 

Since you've indicated that you cannot login, it does in fact seems to be closed. I have seen some indicated that they were charged even after closure.

SIM cards cannot be re used. You'd have to purchase a new one. 

It is stated no refunds,  but given the circumstances you've described you'd have to message customer support agents directly and inquire. 

If you do indeed choose not to return,  you must ask them to remove your cc from file.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437