Account is not working !

[Fahtifahta]

Hello, 

My normal plan is this: 

42$/month 

1GB Data

Unlimited Provincial Talk

Unlimited Nationwide Text 

I had 21$ in credit left when my plan came time to renew on Nov. 1st. 

Public Mobile removed 10$ for renewing the 30 day base plan with no add-ons 

When I added 25$ to my balance (giving me a total of 36$) it did not credit me for the talk/text/data 

SO I tried switching plans to :

500mb 3G data

Unlimited Provincial Talk

Unlimited Text 

It withdrew the 32$ payment and left me with 4$ but now I have no credit, nothing updated on my phone I can't call or text anyone and have no use of the data + it's a crappier plan than I had before. 

PLEASE fix this for me, I would like to stay on my 42$ plan and receive the necessary credit back as I had 21$ + 25$ payment voucher = 46$, I should still have the 4$ credit but have 1GB data

Unlimited Talk/text province. 

Thank you 

[Triguy]

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Dolphin_41]

I forgot password so I hit forgot password, it won't verify my email address 

[raymondfrench]

no i am not a new customer

[JoyLuck]

@raymondfrench 

Can you please give us more details on what the problem is so we can assist you. What is the account status in self service? Are you a new customer? 

[Fahtifahta]

Thanks ! Just sent the private message 🙂 

[CS_Agent]

Hey @Fahtifahta,

I'm sorry to hear that your account isn't in working order right now, but please send us a private message and we'll get that fixed right away 🙂

Please include:

- Your email address

- Phone number

- Account number or 4-Digit PIN

Thanks!

Ashley

[mimmo]

as it is a account issue you need to contact the mods.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address
- PM phone number
- explanation of what is happening or a link to this thread