Account help need

[Kersey]

Need help tried logging in too many times I need reset my password 

[Harneetpooni]

Hi plz help me I lost my Sim card and I have access to self serve but my email there is wrong that's why I can't login plz help me 

[fabronaut]

I can't log in. I've had this issue repeatedly, where this new (?) Telus Identity login portal fails to accept my login. I can't even reset my password, because it just throws some unknown 404 error and says to contact the administrator.

How am I supposed to manage my account if I can't log in? This is ridiculous.

[Outdoorsman · Accepted solution]

@Kersey 

Hi if password reset doesn't work or you forgot login info  you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

[Kersey]

Need moderator can not remember my log info

[computergeek541]

The max login exceeded message can be ignored after clearing cache/cookies and closing the browser. After opening the browser again, another login attempt will be permitted.