Account creation

[Maan1]

I do have public mobile number and i want to create self serve account. How I could do that. Please help.

[softech]

@Maan1   did you activate in store before?  if you activate online yourself, you should have the My Account created already

But no worry, PM support is your friend.  Open ticket with them, they will confirm if an account is there and will help to create one if it is not there

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[walker1 · Accepted solution]

@Maan1   I think with the new My Account design, you'll have to have a Support rep do that for you.   Normally you create your account during the activation process.

But you might have had your activation done in a store, and account wasn't created yet.  So you'll need support rep help with that.