Account change

[Peterpoker]

Why wasn't my account changed as I requested over a month ago ?

[Handy1]

@Peterpoker  Where you trying to change plan ? And it didn’t change ? Are you being charged the right amount ? Try checking again incognito/ private  mode . Might just be cache issue . Be best if you had screen shot of plan change . If so or sent that to support to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[will13am]

@Peterpoker , what change did you make that didn't take place?  If you are referring to a plan change, it could be that you are viewing stale cached data.  Try accessing your account using incognito mode if you are using a browser, or delete app cache if you are using the app.