Account access

[gbardai]

Hello,

Once again I am having the same problem as I did in Dec 2021. I can not access my account using my email and password. I went through this same problem in Dec 2021.

[dabr · Accepted solution]

@gbardai    Have you tried clearing cache/cookies and using incognito/private mode or another browser to login? 

If the password reset didn't help, then you'll need to submit a ticket or send a private message to customer support.  Here's couple of links if you need them, try the chatbot first.

chatbot:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

What are you wanting to do in your account? There are other ways to do some things.

Can you try a different browser or device or use private mode.