Account access

[LT1]

I can't access my account.  I've reset password serveral times, but it won't recognize my password and am locked out.  I'm trying to change my credit card info for auto pay as I have a new card.  Payment is due tomorrow.  Why is it so difficult to get hold of customer service?

[BKNS27]

@LT1 

If you didn't hear back from a CS_Agent by the envelope icon. Go and pickup a voucher  so you can pay your monthly bill and wait until the Agent can fix your login problem.

You can pick one up at:

 

[RossN]

@LT1 

 hi if you need a password reset or are having issues getting into your account click here  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[DDM69]

Have you tried using a different browser?  Also reset your device if necessary.

You can Send a message to the moderator here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437