Account access

[Bea_54]

I have never been so frustrated as I am today. My previous credit card I used for autopay was compromised and I have been trying for several days to access my account to update payment information. Today I was “temporarily inactivated “ for nonpayment. After repeated attempts to log in, changing my passwords several times, being locked out of my account several times, I decided to reapply with public mobile using an e-sim. I made my payment but now they tell me my phone number is invalid. Please someone, can you help me? I have been told I must sign in to my account to submit a ticket but they cannot seem to understand that is my biggest problem. I am UNABLE to sign in!

[softech]

@Bea_54 

when you " reapply with public mobile using an e-sim" , you were activating a new account.  That's why when you choose the phone number, it gave you the error about number being not valid (your phone number is still with your original account)

First, the quick way to get your service resume is to get a voucher from SDM/Rexall/Loblaws/CanTire and then use *611 to load the voucher (no account pin required). 
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

And if you have setup a new account, you will probably want to get that new account closed and ask PM for a refund.  Please open ticket using Public Mobile Expert Messaging , Select Start a Chat to begin (You will need to use your current Community account to login to submit the ticket.  If unable to receive the 2FA via Text, click Didn't Receive code or Resend code and choose Send Email)  : 
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/sms alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre