Account Suspended

[jeffchampion]

Hi,

I just activated my public mobile sim and choose $40 minutes and put the $43 top up card today and its saying my account is suspended and my plan is expired

[NDesai]

@jeffchampion If you just activated, I am not sure why your account would be suspended. When you login to your self-serve account, do you see $43 account balance? What plan do you have?

[ShawnC13]

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@jeffchampion wrote:

Hi,

I just activated my public mobile sim and choose $40 minutes and put the $43 top up card today and its saying my account is suspended and my plan is expired

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So you do not have any service right now?  You should contact the mods if you just signed up and have no service. 

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