Account Subscriptions

[CarterAmacneill]

When I log into my account it says I have no plan. However I’ve been paying for one and my phone works. How can I get my account number and information?

[hTideGnow]

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@CarterAmacneill wrote:

Yes and I do have a eversafe ID

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HI @CarterAmacneill 

yes, I think the Eversafe system not properly connect your id and your My Account profile.  Only agent can help.  Please submit ticket

[CarterAmacneill]

Yes and I do have a eversafe ID

[hTideGnow]

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@CarterAmacneill wrote:

It’s not no. It’s been like this for awhile now 

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Hi @CarterAmacneill 

it could be a problem from the My Account upgrade, some accounts weren't upgraded onto the new system properly.  Please submit ticket 

[CarterAmacneill]

When I log in it is trying to get me to make an account, however I have one already and it’s saying I don’t have one. 

[CarterAmacneill]

It’s not no. It’s been like this for awhile now 

[HALIMACS]

@CarterAmacneill 

Are you certain you're logging into the correct self service account?

Have you registered an Eversafe ID yet?

Have you tried both the public mobile app and the website login? Whichever one you tried, try using the other one..

[hTideGnow]

HI @CarterAmacneill  is the service still working?

you said my Account says no plan, you meant you cannot really login my Account and see your stuff there?  If it is like that, you can submit ticket with CS agent and ask them to provide you account number and help you to fix the login problem as well

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dwh1]

Is today your plan renewal day?  If it is, this is a normal (but weird - they should fix it) behaviour and you should see everything looking good tomorrow.