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Account Status: Plan Expired

passiveegg
Model Citizen / Citoyen Modèle

As the title states, on my self serve it says beside account status: plan expired. 

Exactly 3 months ago, i switch to public mobile, and i am just wondering if i should be worried with what it says about my plan being expired. Screen Shot 2017-09-26 at 9.58.58 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions

it usually happens around 2-4 am est

 

if you call 611 i believe it will tell you the time of your renewal.  ask it to check your addon balance.  taht is  how i found  the  times.

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18 REPLIES 18

Luddite
Oracle
Oracle

Ignore all messages in your account as long as the phone is working. It's a "normal" feature of PM's autopay renewal sequence. If you stay up late enough, it will show Suspended then Active once payment goes through about 2 am EST.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

passiveegg
Model Citizen / Citoyen Modèle

It says my autopayment day is September 26th, but the payment still hasnt come to my credit card or it hasnt shown on the self serve. Does the autopayment usually happen the night of the 26th meaning the next day sep 27th at 2 am?

it usually happens around 2-4 am est

 

if you call 611 i believe it will tell you the time of your renewal.  ask it to check your addon balance.  taht is  how i found  the  times.

the next day sep 27th at 2 am

 

If you click My Rewards in your account, it shows the date withdrawal of funds will occur. It's the day after expiry.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

casperr
Great Citizen / Super Citoyen

I freaked out the first time I saw it but now that I know that this happens everytime during renewal, I just don't login anymore during that day. Everything works fine though so just to reduce your worry, I won't login 😉

NDesai
Oracle
Oracle

A fix for this is currently work in progress. Due to some complication, this has taken a long time. But now hopefully, we see a fix for it soon as we have waited long enough. 


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@NDesai  great to know.

 

Are there any other in the works you can share with us?


@mimmo wrote:

@NDesai  great to know.

 

Are there any other in the works you can share with us?


Yes, there are a few others. Recently, Jeremy has updated a bunch of lab ideas. If you go through them, it can give you a sense of what's currently work in progress. 


_________________________________________________________________________________________________
I am not a mod. Do not send me private message with your personal info.
If you need to contact PM Customer Support Agent, create a Ticket.

New Here? - Check out Knowledge Base Articles to learn more about Public Mobile.