Account Sign-in vs Community Sign-in

[IssacKu]

Hi, I forgot my original Community Sign-in so I created a new one. The question is if I participate in the Community and earn Badges and Bravos, will my rewards be auto linked to my personal account or do I have to connect both accounts under self serve? Thanks! 

[Ed404]

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@dabr wrote:

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@Ed404  just a heads up, your link is not working... comes up with error 404.

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It works for me in Edge browser. Just tried it in Google Chrome it leads me to a 404 error too.

[IssacKu]

Yes I clicked on the link but when I sign in I get an error message. Same thing happens when I log into community on my desktop. However, no issues logging into community on mobile. 

[dabr]

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@Ed404 wrote:

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@IssacKu wrote:

I used a different email is that going to be a a problem. Thanks again. 

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Yes it's going to be a problem because you won't receive any contributor rewards. You can open a ticket here if you want to get in touch with a moderator.

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@Ed404  just a heads up, your link is not working... comes up with error 404.

[dabr]

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@IssacKu wrote:

Yes I changed the email address on my account. Can you please send me a link to contact the moderator? Thank you in advance. 

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You can submit a ticket via SIMon here:https://publicmobile.ca.ada.support/chat/

When interacting with SIMon type in 'talk to a rep', from the options SIMon gives click on 'contact us', then click 'submit ticket' and follow the next prompts. 

If there is a problem with the link click on the ? mark bottom right of the screen.

[IssacKu]

Yes I changed the email address on my account. Can you please send me a link to contact the moderator? Thank you in advance. 

[Ed404]

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@IssacKu wrote:

I changed the email address on my account profile. Will that fix the issue?

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To confirm, you changed the email on @IssacKu to the email on your self-serve account?

If that's the case I would recommend you check with an Oracle or Moderator to see if that works for getting contributor rewards.

[IssacKu]

I changed the email address on my account profile. Will that fix the issue?

[Ed404]

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@IssacKu wrote:

I used a different email is that going to be a a problem. Thanks again. 

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Yes it's going to be a problem because you won't receive any contributor rewards. You can open a ticket here if you want to get in touch with a moderator.

[IssacKu]

I used a different email is that going to be a a problem. Thanks again. 

[Triguy]

Both logins are separate accounts.  You would use the same email address for both.