Accidentally purchased unnecessary add on

[lauram]

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on.

How do I go about getting a refund on this?

[mimmo]

@lauram  just a FYI you might experience issues of calls being cut off when using the roaming package. This often occurs when two us talk addons are active at the Same time.

[Triguy]

Click on the link where it says here in my previous post to message a moderator.

[geopublic]

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@lauram wrote:

How do i go about contacting a Mod?

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To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

[lauram]

How do i go about contacting a Mod?

[OnePlusFan]

I think the only way would be to contact a moderator and ask, hopefully they are able to help reverse that. I don't know of any self serve way to do this. Good luck!

[geopublic]

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@lauram wrote:

In trying to purchase a 10 day US Roaming package (Talk/Text & 250mb data) I accidentally also purchased the 10 day talk and text (no data) add-on.

How do I go about getting a refund on this?

---

@lauram 

To contact Public Mobile click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Moderators are available: M-F from 8 AM to midnight Eastern time and S-S from 8 AM to 10 PM Eastern time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team 

[Triguy]

you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.