Accidentally Deleted My eSIM

[JophyP]

Hello Public Mobile Support,

I accidentally deleted my Public Mobile eSIM from my iPhone, and my phone now only shows “SOS.” Because of this, I am unable to receive SMS messages or verification codes.

I also tried scanning my original eSIM QR code again, but it would not let me add the eSIM back.

I am currently in the process of transferring my phone number to another carrier, but I cannot complete the transfer because I am unable to receive the required SMS authorization.

Could you please issue me a new eSIM as soon as possible or advise me on the fastest way to restore my service?

Please let me know if you need any information to verify my identity. I am happy to provide whatever is required.

Thank you for your time and assistance. I would appreciate your help as soon as possible.

Best Regards,

Jophy

[JophyP]

Hi, thank you for your reply. I just wanted to clarify that I had previously paused my account. After that, I accidentally deleted my eSIM, and now I’m unable to receive the verification code because my phone number is no longer active on my device.

[hairbag1]

@JophyP 

you will log in to your Public Mobile account and buy a replacement esim....it'll end up being a free replacement. If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message"