Accessing account

[Kodak1127]

I broke my phone and no longer have access to my email associated with my account so I had to make a new account I can’t access the codes being texted to the number because I need a new Sim card on this phone how do I go about this because I need my number back

[hairbag1]

@Kodak1127 

as you can't access your account, you'll be able to use this link to message Customer Support for their help...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[slusagm]

did you try to get the code via email or voice message?

login to your old account.  With 2FA, click Didn't receive code or resend code.  Choose Send email, or Send voice message.  If you choose send voice message, call yourself from another phone to get the 2FA via vm

or if those options are not there, ask PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage