Accessing Account Without Verification Code?

[Alachab]

If anyone has any advice, it would be greatly appreciated. My mother cannot access her Public Mobile account because the verification code is being sent to an email address she cannot get into anymore. (She has her email address and password for login but can’t get past that point due to the verification method) We’ve tried reaching out to request it be sent to the phone number attached to the account, but not one agent has been helpful. Does anyone know how we can have this request fulfilled? Additionally, if this is not possible, does anyone know how we can get her account number so we can switch services providers? They require the account number but it’s not listed in her bill anywhere and as stated earlier, she cannot access the email address on file. 

[Alachab]

The options I see on the main screen are quite literally the email and password login (for which we have both saved and correct) and then an automatic verification code that is sent to the email on file. It doesn’t give any other option other than “help” which is how I got here in the first place. The email that the account is set up to is no longer accessible and I have no way to login to change the verification method or even to get the account number so we can change service providers. It’s very frustrating. 

[Meow]

It should be very simple through main screen to change delivery from email to sms and vice versa.
I do not understand why it is not possible to do that.

If you Always use the same computer to access PM account, code will never be required.

[BKNS27]

@Alachab 

Did you try clicking on Resend Code or Didn’t Receive Code and have the 2FA code sent by calling it texting her phone?

I am surprised that a CS_Agent can’t help to login her account unless the credentials on her account didn’t match.