Access error message

[Barneysvan]

Electronic help is NOT helpful. Just takes me in circles for hours wasted was not able to get here for a long time either.  The system acknowledges My identity is correct but error message stops access to account.

[hTideGnow]

HI @Barneysvan 

if you are seeing the error trying to login, try using Incognito/private/secret mode on your browser.  

if same,   please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437