Accepted text offer not showing up

[soren_]

I accepted a text offer that I was sent (30GB US-CAN-MEX for $30/Month) and said YES and got a confirmation that it will be added to my account and take effect on my next renewal date 5 days ago (April 14th) but it's still not on the app/website. I cleared the cache for my app and all and used an incognito browser and they're not on there either. Would love to know what's going on.

Thanks

[hairbag1]

@soren_ 

if you’re ceratin you accepted the offer but its not showing now, you’ll need the Customer Support to help. Click the orange chat bubble lower right side of the page to start the process

[Chalupa_Batman]

If you are able to log in, please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket. Enter CONTACT US into the chat and follow the prompts.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.