About sim transfer and payment issue

[Harryprach]

Hello  i transferred my sim to different device and i had to pay $5 for new sim and on many articles it says it will get reimbursed but cant connect to customer service and also my payment declined today as my credit card was on freeze and its last day and i tried my best to pay but its not letting me to . i tried to contact customer support so i can make payment on time but no answer it says service not available.

please help as i don’t wanna have mispayments or extra charges on my account 

[softech]

@Harryprach 

Yes, PM will provide reimbursement.  

please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Login" and finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there