APP ACCESS with phone number verification 6-digit code

[Simplice]

 

Hi there,

I am a new customer but I can't access the app, when login with email address l received this message " You’re logging in from an unknown device To confirm it's you, enter the 6-digit code sent to *******271" but I didn't receive any code at my phone number so far. I tried the " resend code " option but nothing works. I confirmed the email address with no issue, but I cannot receive the 6 digit code to verify my phone number as well, and no way to see if the code is sent to the correct phone number.

Thank you 

[Simplice]

This option "Didn’t receive code to have the 2FA code resend by email, calling or texting." Is not available after clicking on resend code 

[Handy1]

@Simplice  Do you see the option for “didn’t get code” tap it it should give option to send code to email instead . If stil no luck please submit ticket with support to help you gain a access  to your account 

send a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BKNS27]

@Simplice 

You can click on Resend Code/Didn’t receive code to have the 2FA code resend by email, calling or texting. But remember to click on the Trusted Device box on the bottom of page.