7B1

[Qe]

I can no longer make phone calls. I get the 7b1 error, "Your phone is not activated on the network", I have text and internet, but no phone. I have restarted. I looked at other posts, but all I got out of them was to call client care, and I don't knoe how.

[softech]

@Qe 

7B1 is a is a network-side call routing failure. 

If you are using eSIM, a quick fix is to get a new eSIM (free if your last eSIM purchase was 15+ days ago).  Download PM app on your phone and login.
(If you have problem with receiving 2FA code, click "Didn't Receive code" or "Resend code" and choose either "Send email" or "Send Voice Message")
Once logged in, Click Account from the bottom, then click Purchase SIM Card and select eSIM. Wait for the app to confirm your phone is eSIM compatible, click Pay $ and Install

If you have a physical sim card, engage PM support for further assistance.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre