7B1

[JeffW1]

I can no longer make phone calls. I get the 7b1 error, "Your phone is not activated on the network", I have text and internet, but no phone. I have restarted twice. I looked at other posts, but all I got out of them was to call client care.

Thanks,

Jeff

[Ross_K]

Tried - no reply from agents

[JeffW1]

The agent that answered the tkt was able to solve my issue. Pretty quick response as well.

Thanks

[JeffW1]

Submitted a tkt, thanks

[softech · Accepted solution]

@JeffW1 

What phone do you have?

did you check if your account is active? 

other than reboot your phone, try Reset network settings after a device reboot

also, check any local network outage
https://www.telus.com/outages

if issue persists, you really need to ask client care to check.  Please open ticket using Public Mobile Expert Messaging using your Community/EverSafe account.  Select Start a Chat to begin:
          https://expert-messaging.publicmobile.ca/guest/pre-chat
**You'll get email/SMS alert when agent replies. or monitor here: https://expert-messaging.publicmobile.ca/message-centre