Community

Saajidul · ‎09-13-2026

Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.

Saajidul · ‎09-13-2026

Samsung a31

Chalupa_Batman · ‎09-13-2026

@Saajidul wrote:
Hi, can anyone help me out with the above message? Been a customer since 2011, never had this problem.

What you can try is to restart your phone. If that doesn't work, try the airplane mode trick. Turn your phone's airplane mode on for 5 minutes, turn off your phone for 5 minutes and then restart phone and turn off airplane mode. This reconnects you to the network. Last resort, do a Network Reset on your phone.

If none of these work, Public Mobile needs to do a network reset on their end.

If you are able to log into your account, please do so. When there, on your left hand side you will see the Message Centre. A new window will pop up on the right side of the screen. (If you have a pop up blocker on your browser, please disable it for Public Mobile). Click on Start Chat. Enter Contact Us and follow the prompts to a CS Agent.

If you’re unable to log in, please use the following link and enter Contact Us and follow the prompts.

Public Mobile Expert Messaging

slusagm · ‎09-13-2026

The Public Mobile Community "7B1: Your phone is not activated on the network" error usually happens right after a new activation or a number transfer (porting) when the network provisioning is incomplete

Make sure you removed or disabled old provider sim card and esim. Check if PM sim is enabled and set as Primary. Then Reboot phone and Reset Network Settings

If issue persists, ask PM to re-provision the account. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

(Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.)

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )

hairbag1 · ‎09-13-2026

@Saajidul

try restarting your cell. Then try a network reset. What make / model is your cellphone ?