71B error

[Repus99]

I cannot make calls on my new activated service. I'm getting 71B errors. I seem to have data but cannot call out. why?

[NanaBarimayena]

I need help too my phone says the 7B1 thing and also cannot make phone calls or receive them yet the phone says phone not registered onto a network 

[Repus99]

I tried all of that. I have an esim can't put in another phone

[hTideGnow]

HI @Repus99 

try reboot your phone first

try to make calls with the 1 in front of the 10 digits

or try to click Reset all networks

still not work, try your sim in another phone

Last, ask support agent to help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437