*611 problem

[Jamie2]

 when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

[Anonymous]

@Jamie2 

 you Have To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

• you can send a private message to Customer Service by CS_Agent, by Click Here link. 
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,>> you will say forgetting and they will Reset for you,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[BlueB · Accepted solution]

@Jamie2 

If you need to reset or change your PIN, you'll need to reach out to a CS Agent (staff) to help, best done through the SIMon chatbot (chat bubble, lower-right corner) or click here to message them directly.

You can also look back at your Text Messages from Public Mobile.  When you activated your account, you would have received a text message with your PIN number.  🙂

[Anonymous]

 @Jamie2 : You can call 611...but yes to do much of anything you need your 4 digit PIN. You might still have this on your phone from when you activated. It would be _from_ 611.

Otherwise, to get it changed you'll need to contact the CSA's.

You can hear your balance and due date and redeem vouchers without the PIN.

[t_p]

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@Jamie2 wrote:

 when l try to call *611 it says my password doesnt match so l need to change my password so how do l change my password to be able to call *611

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If you mean the PIN, you'll have to ask CS help

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