*611 broken?

[Ugh_So_Lame]

I am getting a circuit bus, error message or the call just drops.  is this normal.  I have never experienced this before when calling a carrier to check balance or do self serve.  I am calling from an hour north of Toronto, ON if that makes a difference.  

[Proxima]

For maintenance, this is a regular occurrence around this time

[Ugh_So_Lame]

I can't seem to login past my dashboard, I get A1 forbidden.  I am unable to self serve  pay my account or have any type of access.  My account lapsed 3 days ago apparently although I believed it to have sufficient funds and or points.  Either way I can not access it to check a balance or make payment and on both my phones, no 611 either.  Is there a system wide issue and I am just having bad timing?  

How do I reach humans at this Public place or do a service ticket?  I am a grandma, and not tech savvy... my apologies :^(

[dust2dust · Accepted solution]

Yes it would appear so. I'm in BC. Sometimes they shut everything down when they do some updates or maintenance.