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5b1 message

tgttex
Great Neighbour / Super Voisin

I keep getting a 5b1 message when I dial a 1-866 number

2 REPLIES 2

slusagm
Mayor / Maire

try reboot your phone once and make calls again

if still unable to call, you will need PM's help.  Simply open ticket with PM using Expert Messaging using this link:  https://expert-messaging.publicmobile.ca/guest/chat/
 (Use your Community account to login.  If you don't get the 2FA text, click Didn't Receive code or Resend code and choose to receive via email or voicemail. But if you still cannot get the code, then use another email to create another Community account to open ticket ) 
 
PM will reply you via Expert Messaging   between 9AM-10PM EST (Mon-Sun)
(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

Meow
Mayor / Maire

Some toll free numbers are Not available through PM service.

Open a ticket and agent might be able to resolve that.