07-16-2023 12:14 AM
had/have 2 500 US minute promotions. first promotion used up and second will not activate.
07-16-2023 03:46 PM
@NeoA happy that it is now resolved. Enjoy!!
07-16-2023 11:49 AM
Thanks to softech and dust2dust. Customer service has reset the account which activated the promotion.
07-16-2023 01:00 AM
What 500 minute US promotion? Are you meaning the freebies from years past? Maybe you could provide an image of your add-ons list. And click that little spinner refresh icon just below the list to make sure you're seeing properly current information.
07-16-2023 12:33 AM
for now as a workaround, download VoIP app TextNow. You can call US for free like a regular phone. Try it
07-16-2023 12:32 AM
darn - reboot didn't work. I've sent a message to customer service so I'll see what they have to offer.
07-16-2023 12:32 AM
darn - reboot didn't work. I've sent a message to customer service so I'll see what they have to offer.
07-16-2023 12:24 AM
Thanks - I'll try the reboot as it makes a lot of sense. If you don't hear back from me, it's all good and thanks.
07-16-2023 12:19 AM
just to avoid browser cache issue and confirm you still have the second 500 US minutes bonus, please login My Account using Incognito mode,
If you still have the US minutes, reboot the phone once and try making the US call again