To clarify one thing: the CRTC does not havehave the power to enforce codes on telecommunication companies . Complaining to them is the first step.
Usually what is required here is as follows (and I speak from personal experience as a paralegal) :
- you either file an individual claim in provincial court. It would be then classified as small claims.
- or initiate a class action in supreme court. This is the recommended option for this kind of situation .
E
Whichever option you choose , you cannot initiate it until after Public Mobile has performed what they are advising of. In other words, you cannot Sue until they break agreement first.
In addition to that, you MUST have taken every possible option to resolve it with Public Mobile 1St before you proceed with anany legal claim. Once those options have been exhausted and you believe that you have a case then you can proceed legally . You would be able to pursue damages resulting from contractual breach, only in supreme court and not small claims. In order for this to reach supreme court, then a class action must be registered. Usually these matters end with settlements. Since Public Mobile operates on Telus's bandwidth and it being the parent company, then you would also be able to name Telus as part of the claim.
This is the last public posting that I make, in regards to this matter.
