15gb plan back in November. 4g network...

[MikeB83]

I had the opportunity to switch over to the new offer of 15gb data on 4 g network.  I had the confirmation and it was pending renew period. I noticed that I did not receive my 15 gb deal.  What are my options and who can I speak to about fixing this for me? 

[MikeB83]

Thank you very much for your help. I did a cache and history dump.  Logging onto PM via computer seems to help with my Issues. I will keep an eye on my account from my device and see if i can witness the change.

Thanks again. 

[computergeek541 · Accepted solution]

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@MikeB83 wrote:

I had the opportunity to switch over to the new offer of 15gb data on 4 g network.  I had the confirmation and it was pending renew period. I noticed that I did not receive my 15 gb deal.  What are my options and who can I speak to about fixing this for me? 

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There's a chance that the plan change did occur successfully.  The Self Serve website can show old details in error and can be corrected by logging out and re-launching your web browser in incognito/private mode before logging back in to look at the details.