09-03-2020 02:52 PM - edited 01-05-2022 03:46 PM
When I check my plan under the "plan" tab, it shows my regular $150/90 day plan.
When I check under the rewards tab, it says that I will be charged $225 on the next cycle.
What is going on here ?
Solved! Go to Solution.
09-03-2020 05:07 PM
Sounds like jackpot. If they did charge you the wrong amount, your cycle charge ought to be complimentary.
09-03-2020 03:56 PM
It might charge $225 first, apply the (hidden) $75 bundle discounts immediately afterwards, and apply any Reward discounts last of all.
So I would keep $225 ready to pay when due, even though final cost should add up to less, just to ensure no pre-auth failure or broken autopay or other interruption of service.
09-03-2020 03:16 PM
@ClaytonGold Public shows wrong amount due on some plans. 90 day or plan builder plans have individual price for each of talk, text, and data. They discount it when you choose 2 or 3 choices. The $225 is the price without discounts. It will all be ok and you'll be charged the right price.
09-03-2020 02:56 PM
Awesome, thanks for the quick reply !
09-03-2020 02:55 PM
@ClaytonGold the cost of the plan is $225. But it is heavily discounted and should be reduced down to the 150 that you normally pay. Stay safe.
09-03-2020 02:54 PM - edited 09-03-2020 02:56 PM
@ClaytonGold hi this is a glitch just ignore your self serve account. check your bank statement to make sure you don't get charged the 225.
contact customer support mods if you end up getting charged 225