12 days, still no PM or Email response?

[Kordaek]

So, I received my SIM and went through the steps of activation (I need a port, so I haven't been able to use) on the 21st of November. 

I've sent PMs, and emailed. However, as of yet I've heard nothing back. 

I know that there was a rush to grab the promo, but it has been 12 days and I'm starting to wonder what is going on here - I've paid, and have no service to speak of. 

Can someone help me out here? 

Thank you in advance!

[Kordaek]

Another week has gone by, and still not a word in response to any of my inquiries to customer service. 

I'm at a total loss as to how I'm supposed to get started here - fingers crossed I hear back soon. 

[smashthosepies]

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@Kordaek wrote:

Thanks a lot for sharing - I don't mind being patient, but being in the dark was really starting to worry me. 

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We both have that in common. We just have to believe 😛

[Kordaek]

Thanks a lot for sharing - I don't mind being patient, but being in the dark was really starting to worry me. 

[smashthosepies]

Hey @Kordaek,

In case you didn't know which announcement @mimmo mentioned, it is this one:

[Update on support -Dave_M]

[mimmo]

According to Dave's announcement there is about a 12 day response time from receipt of the private message. so hopefully they will respond soon.  in your private message did you send them all the needed info?