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Great Neighbour / Super Voisin

used minutes discrepacies

….I got a text stating I have used 91 of my 100 minutes out going...I checked my usage and I have only used less than 10 minutes....I meed PM to correct this ?????

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Mayor / Maire

Re: used minutes discrepacies

Please contact moderators

https://publicmobile.ca.ada.support/chat/ 

Ask for human

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Mayor / Maire

Re: used minutes discrepacies

Submit a ticket to a moderator by clicking on the question mark on the bottom right.

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Town Hero / Héro de la Ville

Re: used minutes discrepacies

Hi @Quinmolac 

Did you check your phone history or selfserve?

Your selfserve shows you history of 7 days by default, you can switch it for last 30 days and you can reorder by type of activity 

If you are still overcharged, then contact moderators

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Town Hero / Héro de la Ville

Re: used minutes discrepacies

I'm on the same plan  @Quinmolac. It could have been an errant message, please check to see how many minutes are on your plan overview page. Thanks. 

20200419_140531.jpg

Calls are counted to the nearest minute ie 1.09 seconds is counted as 2 minutes. And voicemail calls are counted too. Here's an article on on what is counted https://www.publicmobile.ca/en/on/get-help/articles/limited-talk-and-text-plans

 

Please post an aged screenshot of your usage history. Omit any personal details. Thanks.

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Mayor / Maire

Re: used minutes discrepacies

@Quinmolac 

If you have used those minutes up simply buy the $5/500min add on so you can relax and not worry about running out of outgoing minutes each month. It will roll over each month until fully consumed. It can easily last 6 months or more adding only $1 or less to your monthly plan cost.

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Great Citizen / Super Citoyen

Re: used minutes discrepacies

@Quinmolac it could just be a glitch. Another thing you might want to do is clear your cache and history then recheck your account. 

 

Where did you see on your account only ten minutes were used? The overview page?

 

Have a wonderful Wednesday! 

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Mayor / Maire

Re: used minutes discrepacies


@Quinmolac wrote:

….I got a text stating I have used 91 of my 100 minutes out going...I checked my usage and I have only used less than 10 minutes....I meed PM to correct this ?????


Did the text actually say you have 10 minutes left? If not then you got some other message from elsewhere. The notification should have come from "611" (but that could be spoofed).

 

 @Naepalm : 611 doesn't report plan minutes...just add-ons...and not the 500 minute one too. fyi

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Model Citizen / Citoyen Modèle

Re: used minutes discrepacies

@Quinmolac Never seen the counter to be wrong when usage added up correctly; checking voicemail counts, time is rounded up to the next minute including ringing time. 

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Model Citizen / Citoyen Modèle

Re: used minutes discrepacies

Mins round up to the nex min. A 10 second call counts as 1 min. Checking you voice mail from your cell phone counts against mins in your plan. Check your selfserve acct as it shows the amount of activity on your PM account. If you think its still wrong, click on the "?" in lower right.