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Mayor / Maire

Re: Switch from 3G to 4G plan, no change in speed


@computergeek541 wrote:

@tqtrinh wrote:

Is that really the case? I don't find that very fair, I'm paying for 30 days but only will be enjoying the benefits of 4G LTE speed for 28 days?


Yes, this is the case.  This is how long the system takes to change the speed. When performing a plan change, this is stated on-screen.


@tqtrinh also: you will "gain" an extra couple of days when you switch it back.  So, it all evens out in the wash.  

 

@computergeek541 @stonechucker @will13am isn't it up to 72 hours?  I could have sworn.


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Re: Switch from 3G to 4G plan, no change in speed


@srlawren wrote:

@computergeek541 wrote:

@tqtrinh wrote:

Is that really the case? I don't find that very fair, I'm paying for 30 days but only will be enjoying the benefits of 4G LTE speed for 28 days?


Yes, this is the case.  This is how long the system takes to change the speed. When performing a plan change, this is stated on-screen.


@tqtrinh also: you will "gain" an extra couple of days when you switch it back.  So, it all evens out in the wash.  

 

@computergeek541 @stonechucker @will13am isn't it up to 72 hours?  I could have sworn.


I've added some text to my previous mesaage.  Up to 48 hours is from the plan change page.

Re: Switch from 3G to 4G plan, no change in speed

WOW, 3G Speed plans became available in July 2017.  How time flys!

Mayor / Maire

Re: Switch from 3G to 4G plan, no change in speed


@computergeek541 wrote:


I've added some text to my previous mesaage.  Up to 48 hours is from the plan change page.


@computergeek541 fair enough.  Hopefully this timeframe is more dependable than the "up to 48 hours" for moderator response when they are busy!


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Oracle

Re: Switch from 3G to 4G plan, no change in speed


@srlawren wrote:

@computergeek541 wrote:

@tqtrinh wrote:

Is that really the case? I don't find that very fair, I'm paying for 30 days but only will be enjoying the benefits of 4G LTE speed for 28 days?


Yes, this is the case.  This is how long the system takes to change the speed. When performing a plan change, this is stated on-screen.


@tqtrinh also: you will "gain" an extra couple of days when you switch it back.  So, it all evens out in the wash.  

 

@computergeek541 @stonechucker @will13am isn't it up to 72 hours?  I could have sworn.


Hey, what's 24 hours among friends?  Smiley Very Happy

Good Citizen / Bon Citoyen

Re: Switch from 3G to 4G plan, no change in speed

@srlawren it's unfair for those who won't switch back for for those that need the change to be immediate. 

There's no emergency in my case but I'm on a trip and wanted to enjoy the full capability of the 4G Network since my days are counting down.

@computergeek541 

So there's no need to message Moderators? I just wait?

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

@srlawren it's unfair for those who won't switch back for for those that need the change to be immediate. 

There's no emergency in my case but I'm on a trip and wanted to enjoy the full capability of the 4G Network since my days are counting down.

@computergeek541 

So there's no need to message Moderators? I just wait?


You can definitely send them a message if you choose to if you wish to express your concerns about being charged for a more expensive plan but only getting the slower speed for the first 2 days, but I wouldn't necessarily expect anything to come of it.  If certain Public Mobile staff manages to see this thread, they'll surely know your opinion about that.  How Public Mobile chooses to use your feedback is up to them.

 

As I was saying, when you change a plan, it comes up on the self-serve screen advising all customers that speed changes take up to 48 hours.  The speed should increase on its own shortly, and it's quite possible that if you didn't decide to discuss with the mdoerators, the speed might change for you before they've even responded.

Mayor / Maire

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

@srlawren it's unfair for those who won't switch back for for those that need the change to be immediate. 

There's no emergency in my case but I'm on a trip and wanted to enjoy the full capability of the 4G Network since my days are counting down.


@tqtrinh Unfair or not, unfortunately that's how the system works currently.  As @computergeek541 noted, they don't try to hide this from you.  There's a message right at the top of the plan change page that calls it out.  Maybe you didn't read the verbiage and jumped right to the plan tool below it?

DataSpeedChangeNotice.png

 


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Good Citizen / Bon Citoyen

Re: Switch from 3G to 4G plan, no change in speed

Thanks for the reply. I'll wait patiently then. Quite obviously I didn't read the message, I'll pay more attention next time. Thanks for everything. Oh and can I go back and change what I mark as the solution? Your latest reply with the screenshot definitely seals the deal.

Mayor / Maire

Re: Switch from 3G to 4G plan, no change in speed


@tqtrinh wrote:

Oh and can I go back and change what I mark as the solution? Your latest reply with the screenshot definitely seals the deal.


@tqtrinh it is possible but not necessary.  I think @computergeek541 deserves the solution.  I'd forgotten about the message until I read his reply.  Cheers though!


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