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Great Neighbour / Super Voisin

I need to reactivate my account after traveling for a few months. It seems I've lost my number! HELP

My phone number is very important and I absolutely need to keep it.

Since I have returned from my trip I have been unable to use the telephone service since it hangs up on me and says my number no longer exists. Since there are no public mobile stores anymore I can not consult with anyone. Someone please help! I have been away since January and everything has changed. I need my phone reactivated ASAP.

Thanks!


Accepted Solutions
Highlighted
Mayor / Maire

Re: I need to reactivate my account after traveling for a few months. It seems I've lost my number!

@Valkyrie,

 

If your account passed the 90 days of grace period without doing a payment, starts when the status shows EXPIRED, then your account and phone number have been deleted from the system.

 

You cannot recover your phone number and your SIM card is good for trash.

 

 

 

Sadly, if it's the case, you have to start again from scratch.

 

 

 

At this moment, Public Mobile is currently in BETA.

 

They are temporarily accepting new customers only by invitation.

 

To join the BETA phase, you must register here : http://publicmobile.ca/en/on/beta

 

 

You will be contacted by email within a few weeks. Once you receive your invitation code, you will be able to subscribe on Public Mobile and order a free of charge SIM card.

 

For now, there is no faster way to subscribe on Public Mobile. They are in BETA to make sure everything works perfectly before the official launch.

 

 

 

 

If I answered your question, please accept my post, as the solution.

View solution in original post


All Replies
Highlighted
Mayor / Maire

Re: I need to reactivate my account after traveling for a few months. It seems I've lost my number!

@Valkyrie,

 

If your account passed the 90 days of grace period without doing a payment, starts when the status shows EXPIRED, then your account and phone number have been deleted from the system.

 

You cannot recover your phone number and your SIM card is good for trash.

 

 

 

Sadly, if it's the case, you have to start again from scratch.

 

 

 

At this moment, Public Mobile is currently in BETA.

 

They are temporarily accepting new customers only by invitation.

 

To join the BETA phase, you must register here : http://publicmobile.ca/en/on/beta

 

 

You will be contacted by email within a few weeks. Once you receive your invitation code, you will be able to subscribe on Public Mobile and order a free of charge SIM card.

 

For now, there is no faster way to subscribe on Public Mobile. They are in BETA to make sure everything works perfectly before the official launch.

 

 

 

 

If I answered your question, please accept my post, as the solution.

View solution in original post

Highlighted
Model Citizen / Citoyen Modèle

Re: I need to reactivate my account after traveling for a few months. It seems I've lost my number!

@Valkyrie, too late! After 90 days of non-payment your account and phone number are vanished forever. You must join the BETA phase.