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Upcoming Changes to our Old Rewards Program

J_PM
Public Mobile
Public Mobile

Hey Community,

We have an important announcement to share with our subscribers who are currently enrolled in our old Rewards program.

We’re making changes to our rewards program and are sharing how these changes impact some of our subscribers. Starting in May, we’ll be retiring our old Rewards program and moving all subscribers to our Public Points™ program. 

We launched the Public Points™ program in January 2022 to provide our subscribers with more ways to earn and spend rewards, with greater flexibility. As part of our commitment to continuously evolve our products and services, it's time to retire our old Rewards program and shift our focus on enhancing our Points program.

To show our appreciation for your continued loyalty, subscribers on our old Rewards program will receive a special thank you. We'll send you a text message when it has been added to your account by March 31st. 

We’re excited to continue providing you, our valued subscribers, more opportunities to earn and spend rewards with Public Points™ moving forward.

To learn more about your move to Public Points, check out our FAQ here.

The Public Mobile Team

4,394 REPLIES 4,394


@tofuman wrote:

Not happy with the forced change. I've been with Public Mobile for almost 10 years, and I just helped my parents to move to Public Mobile after being with Fido for 20+ years. Looks like it's time to move them out to another company along with me.


For you @tofuman , understandable since you'd be on the Legacy Rewards (presuming you hadn't joined Public Points), however if you only helped move your parents here SINCE January 2022, they're already on the Public Points program, so they will see no change to their rewards program.

Just food for thought, unless you'd all be doing it strictly out of principle.

ValeryD1
Great Citizen / Super Citoyen

There is no need to answer for everyone, I have already moved two lines in the PC mobile. I am very pleased with the service, everything works perfectly and the price is even lower than it was here. Moreover, today I activated a SIM card from Fizz, I really liked the service and especially the price! I keep the Public Mobile "account button" under control. In the event of an increase in payment due to the removal of bonuses, transferring the last account will take about 5 minutes...

Knockali5
Good Citizen / Bon Citoyen

Today when I needed my rewards 240 GB data, it didn’t work.  It also disappeared from my account.  opened a ticket, let’s see what happens.  

Boki
Great Citizen / Super Citoyen

@fixin wrote:

@Patrick_PM - I would assume to just say something like this:

My plan is $25/month and now it is going up to $34. That is a $9 increase.

( -$7 loyalty, - $2 autopay)


YOu cannot have $7 in loyalty. It was always up to $5.

You might mixed it with referrals which stray the same (except $ means points now).

NOBODY is happy and a lot of threating to leave but at the end very few will leave as PM has good plans even without additional discount.
We just get spoiled with all perks (loyalty discount, autopay, referrals, holiday bonuses).

Show me ONE just ONE provider offering discounts for referrals or similar.

G_Pomzz
Model Citizen / Citoyen Modèle

Just got my response from CCTS 👍🏻

Screenshot_2024-04-03-17-46-41-593_com.google.android.gm-edit.jpg

fixin
Town Hero / Héro de la Ville

@Patrick_PM - I would assume to just say something like this:

My plan is $25/month and now it is going up to $34. That is a $9 increase.

( -$7 loyalty, - $2 autopay)

Patrick_PM
Good Citizen / Bon Citoyen

Received an email from CCTS but they want more details.

For those who have successfully got CCTS to accept your complaint, what did you provide for the following:

  • Public Mobile changing their rewards system is the service provider's business decision and operating practices, please clarify how this change will affect your services in terms of Billing or contract disputes, the particular aspect of the contract or terms which your service provider will no longer be honouring.

tofuman
Great Neighbour / Super Voisin

Not happy with the forced change. I've been with Public Mobile for almost 10 years, and I just helped my parents to move to Public Mobile after being with Fido for 20+ years. Looks like it's time to move them out to another company along with me.

Rasvyn
Great Neighbour / Super Voisin

I am also not happy about it. I've been content with PB up until now, despite them coming up with the new points system, as we were able to keep our old loyalty program that we signed up for when we joined.

The Telus overlords have finally fully got their fingers into PB and activated their anti-loyalty plan!

I've never bothered looked at any other phone plans from other providers all this time since I knew that I would continue to get good value from PB.

Looks like times have changed - it is time for this loyal customer of 9+ years to start looking elsewhere. And he's going to be taking all the referral accounts with him for better value!

Michael6666
Model Citizen / Citoyen Modèle

Sorry, I was looking at minutes. It's basically for someone wanting to make calls and texts on this plan in my case. 


@Michael6666 wrote:

From what I gather, they call them service passes. I can't seem to find pricing and they expire after 30 days. 


@Michael6666 The screenshot you posted is pretty clear "data add-ons / data service passes are not available on this plan"

Screenshot 2024-04-03 at 5.34.01 PM.png

If you want / need some data it says "you can change your plan".

Michael6666
Model Citizen / Citoyen Modèle

From what I gather, they call them service passes. I can't seem to find pricing and they expire after 30 days. 


@Michael6666 wrote:

I'm just here for an update. 

After some research, I found that by going on the lucky mobile site and clicking on All plans, you can see the details of each plan in text form.

I can 100% confirm that lucky offers unlimited incoming minutes on the 15$.

1000001991.png

 


@Michael6666 So it is the same as PM except for one possibly big issue, you cannot buy data add ons if you need to.

Michael6666
Model Citizen / Citoyen Modèle

I'm just here for an update. 

After some research, I found that by going on the lucky mobile site and clicking on All plans, you can see the details of each plan in text form.

I can 100% confirm that lucky offers unlimited incoming minutes on the 15$.

1000001991.png

  All three of my managed plans are moving if this conversion goes through. 

Sophia
Great Citizen / Super Citoyen

They may have to. I filed my first ever complaint to the CCTS and it just got accepted. Public Mobile now has 20 days to work with me (and everyone else who filed a complaint) to resolve it. I'm not expecting a complete reversal of their decision - though it would be nice - but I do expect a better compensation than the useless data they gave in exchange for having to pay $7 more each month. Based on the fact that this is their busiest thread ever, I have a feeling they are facing a lot more backlash than just this thread and they are probably scrambling behind the scenes for some damage control.

Gimli007
Good Citizen / Bon Citoyen

Thats great to hear - however, are any of the "masters" listening...acknowledging.... anything?

pb-rb123
Great Neighbour / Super Voisin

I'm not happy with Public Mobile forcing loyal customers to switch to the new Public Points reward system. This should be optional. This is not what I signed up to when I first joined.

JohnDoe3
Great Citizen / Super Citoyen

JohnDoe3_0-1712167574379.png

So per CRA guidelines, either they've been undercharging everyone the HST the entire time, or they implicitly accept that the value of the goods is actually pegged at the rewarded price.


@Tiffiny124 wrote:

Absolutely ridiculous. I receive $5 off per month in loyalty rewards, $60/year and. Now I’ll get all of $10 per year. I’ll be capped at 4 referral points I currently have $5/month so loosing more discounts. And I no long receive my $2 for auto pay. I’ll go down to $1.95 and if I use any points to lower my bill that will be less too. 


@Tiffiny124, you won't be capped on yur referrals.  That is just saying how many you have right now.  If you get more referrals you will receive more points.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *


@Bunnyhop wrote:

Yes. They're a strange bunch. They need to fight for the common man.


@Bunnyhop, we have been.  Oracles are continuously proposing alternatived or potential ways to make things better.  They may not be seen in gnereal threads but they are very present in the Oracle section of the community.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Bunnyhop
Great Citizen / Super Citoyen

Yes. They're a strange bunch. They need to fight for the common man.

Bunnyhop
Great Citizen / Super Citoyen

There isn't much consumer choice nowadays especially with the big corporations having their mergers in the news. You shouldn't attack one tool a consumer can use to protect them-self when it is still effective.

Bunnyhop
Great Citizen / Super Citoyen

Too many people shill for the corporation on this platform. Telus will gladly ditch them in the prusuit of insatiable greed.

Agree @JohnDoe3  👍 

Maybe they’re just looking to cover their butts since saying “up to …” covers them in the event any referrals are suspended or inactive, during which case one may not receive the associated referral credit.

JohnDoe3
Great Citizen / Super Citoyen

There is another angle to it as well. Since no tax was collected on the amount deducted, it could be argued based on that as well that the reward is less of a reward (giving back) than it is something baked into the agreed-upon exchange.

Tiffiny124
Good Citizen / Bon Citoyen

Absolutely ridiculous. I receive $5 off per month in loyalty rewards, $60/year and. Now I’ll get all of $10 per year. I’ll be capped at 4 referral points I currently have $5/month so loosing more discounts. And I no long receive my $2 for auto pay. I’ll go down to $1.95 and if I use any points to lower my bill that will be less too. 

ATHENS
Great Citizen / Super Citoyen

I see - I was responding to another post that was advising me about 2g. Don’t know why.

ATHENS_0-1712161381459.png

 

d3rdonnergott
Great Neighbour / Super Voisin

Public Mobile objected to my complaint, but the CCTS objected to their objection. Keep up the pressure! 

Ah, thanks! I was going to have my wife switched as well, but I have just changed it. This data is essentially useless, and whoever came up with it is a snake oil salesman. It's kind like a backhanded compliment. 


@Naepalm wrote:

The rewards I received I lost for downgrading; where does it show that you will lose this? I have been searching this website for a while now and can't find the info on this. 


@Naepalm If you mean the "bonus" data look here: https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Says the following (it's in the link in the original post at the bottom "FAQ"):

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Need Help? Let's chat.